Bear and Butterfly Bed & Breakfast is an exclusive property where every guest reservation is both important and special to us!! Please read the following policy and contact us with any questions or suggestions to help make your stay in the Western North Carolina Mountains a true Escape.
We gladly accept MasterCard, Visa, Discover, American Express, check or cash.
DEPOSITS AND CANCELLATIONS
A 50% deposit is required at the time of initial booking. If your travel plans change and you must cancel your reservation, you must notify Bear & Butterfly 30 days prior to your arrival date to cancel your reservation less 15% of the total may be assessed for processing fee per room.
In the unlikely event that you must cancel with less than a 30 day notice, shorten your stay or check out early, please understand that we must ask you to take responsibility for your entire reservation. Therefore, no refund for the reservation will be provided and the remainder of the reservation fees will be processed to the credit card on file. At our discretion, we may offer to rebook your room(s), at full or partial credit towards a stay valid for one year on the dates of your discretion. Second time cancellations of rescheduled stays will forfeit all monies.
Rooms are held with deposit only. Bear & Butterfly will gladly put a courtesy hold on a potential reservation for 24 hours. After 24 hours the courtesy held room(s) will be released back in to availability calendar.
All reservations are confirmed via email or by phone. If you do not receive a confirmation from Bear & Butterfly within 24 hours of your booking please contact us at 828-628-4588 or
Bear and Butterfly Bed & Breakfast does not refund for bad weather or mother nature related issues. In the case that weather creates hazardous arrival conditions on the day of the reservation arrival we will gladly issue a credit for the accommodation valid for one year.
Rates/policies are subject to change and vary during high impact periods and special requests. *A 60 day cancellation notice is required on whole house bookings and for some holidays and special events.
Check-in: 3:00 PM - 9:00 PM.
If arriving outside of check-in times, please call to make arrangements. Earlier Guest check-in is possible with prior arrangements. After 9 PM Check-in can be made with special instructions from Bear & Butterfly staff. Please call us to confirm special instructions for after hours.
Check-out: 11:00 AM. Extended check-out times are permitted depending on daily occupancy.
There is a two night minimum stay on weekends May through October. Required minimum nights are subject to change for holiday or special event calendar dates. Clarification for minimum lengths of stay that are applicable will be made at the time of your reservation.
All rates are based on two person occupancy with one bed per room. Special accommodations may be considered--please contact us to discuss approval.
Advance request and approval is required or we reserve the right to deny your room at the time of arrival with full reservation charge commitment from the guest.
Bear and Butterfly tries to accommodate all your needs. Wheelchair accommodations are accessible on the main for of the house using the General Morgan Suite and main for deck. Special provisions may apply. Please contact us to make and discuss specific requests or accommodations.
Bear and Butterfly does offer on-site parking. Bear and Butterfly is not responsible for contents and personal items left in the car. Although we are a very safe, secluded, and gated property, we suggest that you lock your vehicle at all times.
DAMAGE AND ACCIDENT POLICY
Bear and Butterfly LLC is NOT responsible for accidents, injury to guests or visitors of guest, for the loss of money, jewelry or valuables of any kind including theft of personal property.
Any applicable fees for destruction as seen by housekeeping, management or owners will be charged to your credit card in addition to any repairs or replacement cost deemed necessary for items within the room or property requiring replacement, specialized cleaning, or repair. Each guest is responsible for any invited personal guest of his to the property. This includes but not limited to any damages or destruction created by such invited guests. Please use the utmost discretion when inviting property visits from unregistered guests. All unregistered guests are subject to Bear and Butterfly approval if deemed necessary and we reserve the right to allow entrance for the safety, welfare, and enjoyment of other guests.
All rooms are accessible by key-less entry. Upon arrival each guest receives all codes needed to enjoy the property and amenities. Please keep the codes safe and do not share with others.
Bear and Butterfly strives to ensure all guests fully enjoy their stay. While we respect your rights please abide by the following property policies and guidelines. Absolutely No Smoking Inside the house-- however, designated outdoor smoking areas are available. No smoking is permitted in or around the hot tub, outdoor shower, or outdoor claw foot tub. Discard all smoking residue in proper receptacle. Smoking inside is subject to a $250 cleaning fee. Please help us to keep the property pristine and our nature conservation efforts intact.
Bear and Butterfly is the perfect escape to relax and rejuvenate. Therefore, so that all guests can enjoy the space we have create, please keep your voice level and/or electric devices at a low level to ensure they are appropriate for the time of day or night and the location. No electronics or glass of any kind are permitted within the spa, hot tub, or outdoor shower areas.
No Pets. Please call for help in making arrangements to board your pet.
*Bear & Butterfly will make exceptions for service or guide dogs with prior consent to arrival. Appropriate documentation for the animal will need to be provided. Please call us to make arrangements.
ADDITIONAL SERVICE FEES
Any additional ancillary or special request items or packages (flowers, room wine & cheese, chocolates, occasion cakes, etc) requested during your stay will be charged to your credit card used for your reservation deposit unless requested otherwise. Payment for these specialty items is expected at the time of request.
GIFT CERTIFICATE POLICIES
Gift certificates must be presented at check-in along with a valid driver's license. Gift certificates are transferable. Any remaining amount on gift certificates can be used at a later day up to the expiration date. Gift certificates cannot be redeemed for cash.
Bear & Butterfly does not sell or share your personal or contact information for any reason. I you choose to join Bear and Butterfly's email or newsletter listing your personal information is safe.